Privacy Policy

Privacy Policy

Introduction

Welcome to https://dubai-air-balloon-ride.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and retention of information about our website visitors and users. By using our services, you consent to the terms described herein.

Scope

This policy covers all aspects of our online presence, including but not limited to our official website, mobile applications, online forms, newsletters, and any other digital platforms or services we offer under the brand ‘Dubai Air Balloon Ride’. Please note that this policy does not extend to third-party websites or services linked from our platform. Each of these third-party entities has its own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Your interactions with us may involve several data processing activities, including:

  • Using our applications and online services as a registered user.
  • Visiting our websites, which are subject to this Privacy Policy.
  • Subscribing or unsubscribing from our newsletters, emails, phone calls, or SMS communications.

Personal Data Collection

We collect various types of personal information to enhance your experience and provide tailored services. This includes:

  • Account Information: Details required to create and manage your user account, such as name, email address, and password.
  • Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  • Financial Information: Bank account details (if provided) for direct payments or refunds.
  • Purchase Information: Items bought, purchase dates, quantities, and order totals to process orders and improve our services.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs), IP addresses, and mobile phone numbers for delivery services and communications.
  • Location Data: Geolocation information to provide location-based services and personalized content.
  • Feedback and Reviews: Comments, ratings, and reviews you submit to help us improve our products and services.
  • Social Media Information: Data from social media platforms when you interact with our content or engage with our campaigns on these networks.
  • Product Information: Details about products you view, search for, or purchase to personalize your shopping experience.

We obtain this data through direct user input, automated systems, and third-party partners who assist us in delivering services.

Cookies

Cookies are small text files stored on your browser by our website. They play a vital role in enhancing your browsing experience and enabling certain features:

  • Strictly Necessary Cookies: Ensure the basic functionality of our websites and applications.
  • Preference Cookies: Remember user preferences, such as language settings and display options.
  • Analytics Cookies: Collect data about your activity on our sites for analytics purposes to improve performance and functionality.

You have control over these cookies through our Cookie Manager, where you can manage or block non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purpose for which it was collected, plus an additional period to comply with legal requirements. Once the data is no longer required, we securely delete or anonymize it.

Security Measures

The security of your personal information is a top priority. We employ robust organizational and technical safeguards to protect data from unauthorized access, disclosure, alteration, or destruction. This includes encrypted communication channels and secure third-party processing partners who adhere to strict privacy standards.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access: Retrieve and review the data we hold about you.
  • Rectification: Request corrections or amendments if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data for specific purposes.
  • Portability: Receive a copy of your data in a structured, commonly used format.
  • Objection: Object to the processing of your data for marketing or profiling purposes.
  • Non-Discrimination: Be treated fairly and not discriminated against for exercising your rights.

To exercise any of these rights, please contact our privacy team using the details provided below. We will respond to your requests as quickly as possible and within the legal time frames.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: